Terms of Service

These terms and conditions (the “Terms and Conditions of Use” or the “Agreement”) relating the access to and use of Venga Application and Platform (the “Application”, the “Platform” or, collectively, “Venga”) is entered into between you as a user of Venga (“you”, “your” or “User”) and Saptain Europe SL, with registered office at Calle Les Garrigues, Ptl 81, 46001, Valencia, and tax identification number B56395585 (hereinafter, “Saptain” or “we/us”).

These Terms and Conditions of Use apply to any and all persons who access and use the products and services offered at Venga (jointly, the “Venga Services”), whether buyer and/or seller of cryptocurrencies, individuals using Venga’s digital asset custody services and to Users who access Venga without specifically performing trading operations. Users acknowledge and agree that we are solely responsible for the provision of the Venga Services in accordance with the Terms and Conditions of Use laid down herein.

In the event that you are visiting or using the website (https://www.venga.com) or any other services provided by us, it will be deemed that you have read and agreed to all the terms and conditions specified in this Terms and Conditions of Use to which you are subject, as well as the amendments and updates which we may make to this Terms Terms and Conditions of Use from time to time and as specified below.

These Terms and Conditions of Use also include the Know-Your-Customer and Anti-Money Laundering Policy, as well as all the rules that we have issued or may issue in the future with regard to the use of Venga. You should read this document carefully before using Venga and the Venga Services. If you have any questions about these Terms and Conditions of Use, you can send your queries to [email protected]. Our team will respond to you as soon as possible.

We are constantly improving our services, and, thus, periodically, we will need to revise or amend the Terms and Conditions of Use to reflect those improvements. Accordingly, we reserve the right at our sole and absolute discretion to amend the Terms and Conditions of Use at any time for any reason without liability. It is your sole responsibility to review these Terms and Conditions of Use from time to time to view any such changes and continuing to access or use Venga will constitute your acceptance of any revised or amended Terms and Conditions of Use. If you do not agree to any of the eventual revisions or amendments being made, you should stop using Venga. In the event that significant changes are implemented, however, we will duly notify you offering the option to review the changes and amendments and, if necessary, accept them before they come into effect. In the event of any conflict or inconsistency between these Terms and Conditions of Use and any third-party terms, these Terms and Conditions of Use shall take precedence and govern the relationship between us and the User.

  1. 1. Venga Services and Rules of Service

    1. 1.1. Through the Venga Services, we provide users with a trading platform to exchange, buy, and sell Digital Assets (as defined below), integrated custody solution allowing users to store their Digital Assets and other Digital Asset-related services. Therefore, through these Venga Services, Users can search and browse for real-time market and trade information on digital asset products on Venga, submit trade orders, complete digital assets trading, participate in activities organized by Venga, and use other informational and technical services.
    2. 1.2. For the purposes hereof:
      1. 1.2.1. “Exchange” shall mean an exchange of the Digital Asset of one type to the Digital Asset of another type at the terms and conditions set forth by exchanging parties, which is executed via the corresponding third-party service in the respective blockchain network; and
      2. 1.2.2. “Digital Assets” herein shall be deemed as a type of assets that can only and exclusively be transmitted by means of blockchain technology, including but not limited to digital coins, digital tokens, and any other type of digital mediums of exchange, such as Bitcoin, Ethereum, Ripple, etc., to the full and absolute exemption of the securities of any kind
    3. 1.3. While using the Venga Services provided on Venga, Users shall abide by the following rules (the “Rules of Service”):
      1. 1.3.1. All actions carried out when using the Venga Services shall comply with your national laws, regulations, and other normative documents and regulations, and you shall not violate the public interests or public morality, shall not damage the legitimate rights and interests of others, shall not evade paying taxes, and shall not violate this Terms and Conditions of Use and the relevant rules. If you have violated the aforementioned commitments and suffer any legal consequences, you shall bear all legal liability in your own name and ensure that we are free of any damages or losses.
      2. 1.3.2. In the process of trading, you shall abide by the principle of good faith and shall not take unfair competition or disrupt the normal order of online trades, including but not limited to pump and dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing or layering.
      3. 1.3.3. You shall not make any commercial use of any data accessed on or through Venga, including but not limited to the use of data displayed on the Venga Application and Platform in any way, without our prior written and express consent.
      4. 1.3.4. You shall not use any deep linking, web crawlers, bots, spiders, or other automatic devices, programs, scripts, algorithms or methods, or any similar or equivalent manual or automatic processes to access, obtain, copy, or monitor any part of the properties, or replicate or bypass the navigational structure or presentation of the Venga Services in any way, in order to obtain or attempt to obtain any materials, documents or information in any manner not purposely provided through Venga.
      5. 1.3.5. You shall not attempt to access any part or function of the properties without authorization or connect to Venga or any Venga servers or any other systems or networks constituting Venga by hacking, password mining or any other unlawful or prohibited means.
      6. 1.3.6. You shall not probe, scan, or test the vulnerabilities of Venga or any network connected to the properties or violate any security or authentication measures on Venga or any network connected to Venga.
      7. 1.3.7. You shall not reverse look-up, track, or seek to track any information of any other users or visitors of Venga.
      8. 1.3.8. You shall not take any actions that imposes an unreasonable or disproportionately large load on the infrastructure of systems or networks of Venga, or the infrastructure of any systems or networks connected thereto.
      9. 1.3.9. You shall not use any devices, software, or routine programs to interfere with the normal operation of Venga or any transactions on Venga or any other person’s use of the Venga Services.
      10. 1.3.10. You shall not use VPNs or any other method intended to circumvent geolocation restrictions, both for the account registration process or the access of your Venga Account (as defined in section (2) below). Any attempt to employ such techniques will result in immediate action, including but not limited to the suspension, cancellation, or termination of your Venga Account.
      11. 1.3.11. You shall not forge headers, impersonate, or otherwise manipulate identification to disguise your identity or the origin of any messages or transmissions you send to Venga.
      12. 1.3.12. You shall not use the Venga Services in an illegal way or in a manner that, according to our discretion, violates fairness and/or community value.

  2. 2. Account Registration

    1. 2.1. To be able to use all possibilities and functionalities of our Venga Services, you shall first go through the registration process and create a Venga account (“Venga Account”). When creating a Venga Account, you agree to the following conditions:
      1. 2.1.1. You must provide the identification information being requested through the relevant form so that we, or any service provider we may designate for such purposes, can conduct the Know Your Customer procedures and duties (as identified below). When doing so, you must also read and accept these Terms and Conditions of Use and read and understand Venga’s Privacy Policy. We reserve the right, at our discretion, to refuse the opening of a Venga Account, for instance, where there is reasonable doubt as to the identity of a User or as to the existence of duplicate accounts related to the same User, or where there are founded doubts regarding the activity of a User.
      2. 2.1.2. You confirm that you are at least eighteen (18) years old and have the legal capacity to enter into agreements.
      3. 2.1.3. You agree to provide accurate, current, and complete information during the registration process. It is your responsibility to ensure that your account information is correct, timely, complete, accurate, and remains up-to-date. In this regard, please note that you may update the information held by us through the settings available in your Venga Account, or by writing to [email protected]. If there is a justified reason to suspect that the information you have provided has errors, is inaccurate, outdated, or incomplete, we shall have the right to give a notice of inquiry or request for correction to you, to directly delete the relevant materials, or to suspend the creation of your Venga Account until the foregoing errors are solved. We will not bear any responsibility for any damages caused resulting from incomplete, inaccurate, or wrong User information, and you will bear any direct or indirect losses and adverse consequences arising from the foregoing undertakings.
      4. 2.1.4. You confirm that your usage of Venga or the Venga Services has not been previously suspended or terminated.
      5. 2.1.5. You are responsible for maintaining the security of your account credentials, including your username and password. Please do not share your account information with anyone else, and notify us immediately if you suspect unauthorized access to your account.
      6. 2.1.6. Your Venga Account can only be used by yourself and you are prohibited to use your Venga Account on behalf of other persons or entities. Venga Accounts are nominative and, therefore, may only be used by the corresponding User. Furthermore, it is strictly prohibited to sell, transfer, or otherwise assign Venga Accounts to third parties. We reserve the right to suspend, freeze, or terminate transactions and the use of Venga Accounts by persons other than the User holding the account.
      7. 2.1.7. You agree to comply with all applicable laws and regulations when creating and using your account, including but not limited to the anti-money laundering and know-your-customer requirements to which the Venga Services are subject.
      8. 2.1.8. By creating a Venga Account and using the Venga Services, you confirm that you are not a resident or located in any Blacklisted Jurisdiction, according to our Customer Admission Policy. For clarity, “Blacklist Jurisdiction” may include Crimea, Cuba, Donetsk, Iran, Luhansk, North Korea, Russia, and Syria, or any other jurisdiction where we may have restricted the use of Venga. Please, note that Blacklist Jurisdiction may suffer changes. Likewise, you represent and warrant that you are not on any trade embargo or economic sanctions list, on the United States Office of Foreign Assets Control (OFAC) list of Specially Designated Nationals, or on the United States Department of Commerce list of sanctioned persons or entities. You also represent and warrant that you are not involved in criminal activities or in any attempt of fraud. You also agree to abide by these restrictions and acknowledge that we may suspend or terminate your Venga Account if you breach any of them. We reserve the right to modify or expand our Customer Admission Policy at our sole discretion, yet we will keep you informed about any such amendments.
      9. 2.1.9. The Venga Services are not available to citizens and residents of the United States of America. By creating a Venga Account, you represent and warrant that you are not a citizen or resident of the United States, nor are you accessing or using the Venga Services from within the United States. We reserve the right to terminate your Venga Account if it is determined that they are created by or being used by US citizens or residents.

Venga is registered with the Bank of Spain under registration number D945 as a Virtual Asset Service Provider and Custodian.
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